Customer Help
Our wellness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can place an order directly on our website, actizeet.com, by adding your chosen products to the cart and completing checkout with secure online payment options.
Once your order is placed, you’ll receive a confirmation email or SMS with your order ID and details.
Orders are usually delivered within 3–7 business days across India. Delivery times may vary depending on your location and courier availability.
Yes, we ship internationally to select countries. Shipping costs and delivery times vary depending on the destination.
Yes, once your order is dispatched, you’ll receive a tracking link via email or SMS so you can monitor your shipment in real time.
Contact our customer support immediately at support@actizeet.com with your order ID. If the order hasn’t been shipped yet, we can update your address.
You can cancel your order before it is shipped by contacting our support team. Once shipped, orders cannot be canceled.
If your order hasn’t arrived within the estimated delivery time, please contact our support team with your order ID. We’ll help you track it right away.
We offer free shipping across India on most orders. International orders may have additional shipping fees based on location.
All ACTIZEET products are securely packed in tamper-proof, eco-friendly packaging to preserve freshness and ensure safe delivery.
If you need to swap an item
Returns and Exchanges
We accept returns within 7 days of delivery if the product is unused, sealed, and in its original packaging.
You can request a return by emailing support@actizeet.com with your order ID, reason for return, and a clear photo of the item.
Yes, opened or used consumable products such as Shilajit, powders, and oils cannot be returned due to hygiene and safety reasons.
Once your return is approved and the product is received at our facility, it takes 5–7 business days to process the refund or exchange.
Refunds are issued to your original payment method once the returned product passes inspection.
Contact us within 48 hours of delivery at support@actizeet.com with photos of the product and packaging. We’ll arrange a replacement or refund.
Yes, exchanges are possible for the same product category if the item is unopened and available in stock.
If the return is due to an error on our part (wrong or damaged product), ACTIZEET covers the shipping. Otherwise, the customer bears the return cost.
If the returned item fails inspection (opened, used, or damaged), it will be sent back to you and no refund will be issued.
You’ll receive email updates throughout the process. You can also contact our support team anytime for a live update.
